How We Ship Your Crickets
Top Hat Cricket Farm ships out Monday through Thursday. For same-day shipping on Monday, you must place your order by 10am, and for same-day shipping Tuesday through Thursday, you must place your order by 12pm. If your location requires two days in transit, your order must be in by 12pm noon on Wednesday, or it will not go out until the following week. Because the crickets and worms are coming to you alive and healthy, we do not like anything to be in transit for more than two days. After your order is shipped, you will be emailed a confirmation and tracking number so that you can see when it will arrive.
Live Delivery Guarantee
Our goal is to deliver crickets and worms to you that are always both alive and healthy. We guarantee live delivery when shipping by FedEx Priority Overnight and when the outside temperature is below 90 F and above 25 F. Live delivery can not be guaranteed when using FedEx Ground or FedEx 2Day Delivery service. Sometimes this may mean adjusting shipping days due to cold weather, and it's often situational. However, we will make sure that you are satisfied and should an unfortunate problem arise, we will do our best to fix it. Depending on the situation, this could mean a credit on your account for future orders or a reshipment at no charge in some cases. In all cases, loss must be reported within 48 hours of receiving your shipment.
Refunds for Dead on Arrival Crickets
An unfortunate reality of shipping live crickets is that losses are sometimes unavoidable through the delivery process. Refunds are issued based on our 'Live Delivery Guarantee' policy conditions and available for the following shipping methods:
- FedEx Priority Overnight: Eligible for 100% refund
- FedEx 2Day Delivery: Eligible for 50% refund
- FedEx Ground Delivery: Eligible for refund of shipping costs
Regionally-Based Small Orders
If you're looking for a smaller order for individual use, we can ship within two days through Fed-Ex from Michigan throughout the Midwest, extending our reach to parts of Kansas, some of the southern states, and part of the East. During winter, if you are in the further reaches of that area, you may be forced to upgrade to an overnight shipping service to ensure that your crickets and worms will stay alive and safe during the journey.
Large Orders Throughout the United States
For orders more than 20K of an item, we can ship to anywhere in the country through Southwest Air Cargo. We don't currently extend our reach in Canada but do have the capability. If you're in Canada and would like to place a large order, please contact us for more details.
Safe Shipping in both Summer and Winter
Based upon the temperatures outside, we will package your bulk crickets and worms differently. In the warmer
months, we ship using a vented box. Once it gets colder, we will use blind boxes. Colder yet, and we will
add heat packs, and finally once it is snowing, we add a sleeve box. We look at both the overnight extreme
low temperature and the next day's high temperature to determine our packing strategy. Winter packaging is
taken into consideration when the overnight low is below 50 to 55 degrees and the next day's high not over
55 to 60 degrees.
To ensure the safety of the crickets and worms, we may adjust when your package is shipped so that it goes out on the warmest night of the week. In almost every case, you will receive your order the same week it is ordered. Occasionally, we may have to force a shipping upgrade to overnight shipping if your package normally would take only 2 days.