Location
If you live in the Kalamazoo, MI area and wish to obtain Top
Hat Crickets locally, please visit Pet Supplies Plus, SuperPetz, or MV Pets.
You may also call 1 (800)
638-2555 during office hours to place an order to be shipped directly to
your home.
Hours
Monday - Thursday 8:00 a.m. - 5:00 p.m. Eastern
Friday 8:00 a.m. - 12:00 p.m. Eastern
Closed Saturday and Sunday
Pricing
 Same Day Shipping
Shipping
Information
Payment Terms
Pricing
-
Crickets: prices
include shipping and handling charges to non-remote locations.
-
UPS and DHL charge
$2.20 per shipment to locations determined to be remote based on zip code.
-
Worms: customer
pays full shipping and handling.
-
Products:
customer pays full shipping and handling.
Same Day Shipping
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Orders received before
12:00 pm Monday - Wednesday are shipped on the same day, providing they will
arrive before the weekend.
-
Thursday shipping is
available to some locations
-
Delivery area must be
within a 1-day transit or shipment must be upgraded to a next day service
to assure delivery before Saturday.
-
Certain shipment days
and carriers may be restricted to assure live delivery.
-
Holiday shipping
schedules may vary, please plan ahead and check with our customer service
representatives for any schedule changes.
Shipping Information
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Minimum Orders
-
$15.00 minimum order.
Orders less than $15.00 may have shipping and handling charges applied.
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Carriers
-
United Parcel
Service (UPS): Monday, Tuesday, Wednesday, Thursday
-
DHL: Monday,
Tuesday, Wednesday
-
No shipping on Friday, Saturday, or Sunday.
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Standing
Orders
-
Can be set up and
tailored to your needs.
-
We request that all
changes to orders leaving on Mondays be made by noon on the Thursday
prior. Changes to orders leaving on Tuesday, Wednesday, or
Thursday need to be made by noon the day prior.
-
Damage
and DOA Policy
-
Notification within 24 hours of delivery is mandatory
for a credit or no-charge reshipment.
-
Live guarantee will be
voided if no one is available to receive the delivery.
-
In winter months,
proper
warm up procedures must be followed to
retain the live guarantee.
-
Winter
Months
Payment Terms
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Credit Cards
-
Payments may be made
using Visa, MasterCard, or Discover.
-
Pre-payment
-
Payments received by
check or money order will be shipped on the next available shipment day.
Please allow at least 7 days for your payment to reach Top Hat.
-
Returned Check (NSF)
Policy
-
Accounts will be
charged a minimum of $25.00 for each returned check.
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